Why Customers Leave (and How to Win Them Back)

Millions of people around the world have improved and continue to improve their lives with the help of Dale Carnegie's ideas and techniques. In '' The Secrets of Success. How to make friends and become influential 'Carnagie uses an exuberant and fickle style to convey ways to get out of a mental routine and live a more satisfying life. His ideas have stood the test of time and are tools to make friends quickly and easily, increase your popularity, pass on to others your way of thinking and make him intelligible, they will help you gain new customers, become a better speaker. good and become more skillful in conversation, you will be able to arouse enthusiasm among your colleagues. The book promises to change relationships with all the people in your life.

Offering practical advice and techniques, this book helps you to learn how to get out of a mental rut and make life more rewarding. It supports you to turn your relationships around and improve your interactions with everyone in your life.Dale Carnegie, known as 'the arch-priest of the art of making friends', pioneered the development of personal business skills, self-confidence and motivational techniques. His books - most notably How to Win Friends and Influence People - have sold tens of millions worldwide and, even in today's changing climate, they remain as popular as ever.

'Superbly insightful . A brilliant new perspective on World Cup management' - Jamie Carragher'Superb - great stories about the greatest tournament' - Daniel TaylorMaster tacticians, crazy tyrants and lucky generals... This insightful investigation reveals the mindsets and, frankly, at times unbelievable approaches of the coaches who strive to deliver football's ultimate prize.HOW DO YOU WIN THE WORLD CUP?Godlike genius or the focus of a disappointed nation's fury - the world's most prestigious tournament makes or breaks a national coach. Only 20 managers have guided their team to World Cup glory, so what are their secrets? From revolutionary tactics to hare-brained schemes, this book searches for the keys to the most exclusive club in international football.They may silently plot on the bench or manically gesticulate from the sidelines, but what can the coach really do to influence their team's performance? Discover the tactical innovations and brilliant strategies as well as the bizar…

'Superbly insightful . A brilliant new perspective on World Cup management' - Jamie Carragher'Superb - great stories about the greatest tournament' - Daniel TaylorMaster tacticians, crazy tyrants and lucky generals... This insightful investigation reveals the mindsets and, frankly, at times unbelievable approaches of the coaches who strive to deliver football's ultimate prize.HOW DO YOU WIN THE WORLD CUP?Godlike genius or the focus of a disappointed nation's fury - the world's most prestigious tournament makes or breaks a national coach. Only 20 managers have guided their team to World Cup glory, so what are their secrets? From revolutionary tactics to hare-brained schemes, this book searches for the keys to the most exclusive club in international football.They may silently plot on the bench or manically gesticulate from the sidelines, but what can the coach really do to influence their team's performance? Discover the tactical innovations and brilliant strategies as well as the bizar…

Potent advice on how to think and act strategically in business, politics, and relationships--drawn from classic Chinese military and political expertise. The ancient strategies of war and politics have much to offer us in navigating the complicated challenges we face today--and to help us wisely and effectively meet our business, political, and relational goals. Here, eminent Chinese scholar and Taoist teacher Eva Wong unpacks the wisdom of The Thirty-Six Strategies, a collection of advice encoded in sayings, steeped in Chinese history and culture. She explores strategies attributed to renowned military philosophers such as Sun Tzu and Zhuge Liang (aka The Sleeping Dragon), along with other less-known advisors, that were implemented during three of the most chaotic eras of Chinese history--the Spring and Autumn Period, the Warring States Period, and the Three Kingdoms. Covering three categories of strategy--proactive, reactive, and desperate--Wong expertly connects the words of ancien…

There isn't one way to listen. It's time to adapt our listening!Adaptive Listening is for those wanting to improve the way they, and their teams, communicate up, down, across, internally, and externally. Through engaging stories and practical techniques, the authors introduce a new model for listening.Not just another book on communication. Adaptive Listening helps readers up-level the under-trained side of communication amidst the realities of a hectic workday. Researched and tested exclusively in the work setting, readers will move beyond active listening and embrace effective and easy-to-remember techniques that reduce ambiguity and tension. Leaders at all levels can improve their listening skills. Emerging and established leaders can build more awareness about their own listening style and the impact it has on workplace culture. Only then can they adapt to meet the goals and needs of direct reports, peers, managers, customers, and stakeholders.Inside, you'll learn:How to leverage t…

Ordinary salespeople sell. Extraordinary sales professionals engage. Part of what sets them apart is their ability to understand body language, both their prospects and their own, and use it to their advantage.Body Language Sales Secrets directly addresses the need of sales professionals to help them:Baseline their prospects-recognize the body language that says "I'm at ease with you right now.”Identify the ways a prospect expresses stress.Spot their prospects moment-to-moment nonverbal cues.Understand how and why a prospects body language can send very different messages within minutes.Better yet, after identifying a change in body language, know exactly what to do to either capitalize on it or counter it.How to apply body language skills to a wide variety of sales techniques, including relationship selling, solution selling, expertise selling, ROI selling, fear selling, and more.Body Language Sales Secrets:helps salespeople at any level build rapport through active listening, invitat…

The ChallengeBuilt to Last, the defining management study of the nineties, showed how great companies triumph over time and how long-term sustained performance can be engineered into the DNA of an enterprise from the very beginning.But what about the company that is not born with great DNA? How can good companies, mediocre companies, even bad companies achieve enduring greatness?The StudyFor years, this question preyed on the mind of Jim Collins. Are there companies that defy gravity and convert long-term mediocrity or worse into long-term superiority? And if so, what are the universal distinguishing characteristics that cause a company to go from good to great?The StandardsUsing tough benchmarks, Collins and his research team identified a set of elite companies that made the leap to great results and sustained those results for at least fifteen years. How great? After the leap, the good-to-great companies generated cumulative stock returns that beat the general stock market by an aver…

Anyone--even you!--can learn how to harness the power of humor in business (and life), based on the popular class at Stanford's Graduate School of Business.Working professionals have fallen off a humor cliff. In fact, around the time we enter the workforce, the number of times we laugh and smile on an average day statistically starts to plummet.And yet, research shows that humor is one of the most powerful tools we have for accomplishing serious work. Studies reveal that humor makes us appear more competent and confident, strengthens relationships, unlocks creativity, and boosts our resilience during difficult times. Plus, it fends off a permanent and unsightly frown known as "resting boss face".Top executives are in on the secret: 98 percent prefer employees with a sense of humor, and 84 percent believe that these employees do better work. But even for those who intuitively understand humor's power, few know how to wield it with intention. As a result, humor is vastly underleveraged i…

Have you ever walked away from an argument and suddenly thought of all the brilliant things you wish you'd said? Do you avoid certain family members and colleagues because of bitter, festering tension that you can't figure out how to address?Now, finally, there's a solution: a secret framework that frees you from the trap of unproductive conflict and pointless arguing forever.If the threat of raised voices, emotional outbursts, and public discord makes you want to hide under the conference room table, or if you're simply sick of unresolved arguments that never produce useful results, you're not alone. Conflict, or the fear of it, can be devastating. And the process of minimizing, deflecting, or avoiding difficult people can leave you brimming with repressed emotions.But as this powerful book argues, conflict doesn't have to be unpleasant. In fact, properly channeled, conflict can be the most powerful tool we have at our disposal for deepening relationships, solving problems, and coming…